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Manually attempting to restart the device yourself during this process could cause the reset to fail. If you don’t know your BitLocker key, see Find my BitLocker recovery key.ĭuring the resetting process, it is possible that your screen may go black for a long period of time (occasionally upwards of 15 minutes) and that your device may attempt to restart itself during this period. If you’ve encrypted your device, you’ll need your BitLocker key to reset your PC. You suspect your device has been infectedĬlick one of the recovery options below and follow the steps to try to get things working again. Your PC isn't working well and you recently installed an app Go back to your previous version of Windows You want to reinstall your previous operating system Use a recovery drive to restore or recover your PC Your PC won't start and you've created a recovery drive Use installation media to restore your PC Your PC won't start and you haven't created a recovery drive Use installation media to reinstall Windows 11 Your PC won't start, you haven't created a recovery drive, and resetting your PC didn't work Your PC isn’t working well and it’s been a while since you installed an app or changed system settings Your PC isn't working well and you recently installed an update Check here.If you're having problems with your PC, the following table can help you decide which recovery option to use. If your platform isn't listed, it may no longer be supported. Skype for Amazon Fire HD tablet version 8.15.0.395 Skype for Amazon Kindle Fire HD/HDX version 8.110.0.218 Skype for Windows Desktop version 8.110.0.218 You can use Skype on the following platforms: Platform Learn more about the system requirements for Skype. Make Skype-to-Skype calls, instant message your friends and family for free, or call mobiles and landlines at great Skype rates anytime you want, from your computer, mobile, or gaming device.
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